These Terms and Conditions ("Terms") govern your access to and use of the websites, applications, and logistics services operated by Jamens("we," "us," or "our"). By using our services or this site, you agree to these Terms.
1. Services
Jamens provides courier and logistics services, including shipment booking, tracking, and related customer support, as described at the time you place an order or request a quote. Specific service levels, transit times, and fees depend on the origin, destination, package characteristics, and options you select.
2. Eligibility and accounts
You must provide accurate contact and shipment information. You are responsible for maintaining the confidentiality of any account credentials and for all activity under your account. You must be legally able to enter into contracts in your jurisdiction.
3. Shipments and prohibited items
You warrant that your shipments comply with applicable laws and our acceptance policies. Prohibited or restricted items may include hazardous materials, illegal goods, currency, live animals (unless expressly permitted), and other categories we communicate from time to time. We may refuse, suspend, or dispose of non-compliant shipments as permitted by law and these Terms.
4. Fees and payment
Fees are quoted before you confirm an order unless otherwise agreed in writing. You agree to pay all charges, taxes, and duties assessed for your shipments. Late or failed payments may result in suspension of services or additional charges where permitted.
5. Delivery and liability
Estimated delivery times are goals, not guarantees, unless a specific written guarantee applies to your shipment. We are not liable for delays due to customs, weather, incorrect addresses supplied by you, force majeure, or other circumstances outside our reasonable control.
To the fullest extent permitted by applicable law, our aggregate liability arising from any shipment or these Terms is limited to the fees paid for that shipment or a capped amount stated in your order or service agreement, whichever applies. We are not liable for indirect, incidental, special, consequential, or punitive damages.
6. Website and intellectual property
Content on this site (including text, graphics, logos, and software) is owned by Jamens or its licensors. You may not copy, scrape, or misuse our materials except as needed for ordinary personal use of the site or as we expressly permit.
7. Privacy
Our collection and use of personal information is described in our Privacy Policy, which forms part of these Terms.
8. Changes
We may update these Terms by posting a revised version on this site and updating the "Last updated" date. Continued use after changes constitutes acceptance where permitted by law.
9. Governing law
These Terms are governed by the laws of the Republic of Ghana, without regard to conflict-of-law rules. Courts in Ghana have exclusive jurisdiction over disputes, subject to any mandatory rights you have under local consumer protection laws.
10. Contact
For questions about these Terms, please reach us through the contact options provided on our Contact page.