This Privacy Policy explains how Jamens("we," "us," or "our") collects, uses, stores, and shares personal information when you use our website, applications, and courier or logistics services.
1. Who we are
Jamens operates courier and logistics services and this website. For privacy-related requests, use the contact details on our Contact page.
2. Information we collect
We may collect:
- Identity and contact data: name, email address, phone number, company name, and similar details you provide when you register, book a shipment, or contact us.
- Shipment data: pickup and delivery addresses, package descriptions, tracking identifiers, and signatures or proof of delivery where applicable.
- Account and authentication data: identifiers and security-related information when you sign in through our authentication provider (for example, Clerk).
- Technical and usage data: IP address, browser type, device information, approximate location derived from IP or preferences you set, and pages viewed on our site.
- Communications: messages you send via forms, email, or support channels.
3. How we use your information
We use personal information to:
- Provide, schedule, and complete deliveries and related support;
- Create and manage accounts and authenticate users;
- Communicate about shipments, service updates, and security;
- Improve our website and services, including analytics and performance;
- Comply with legal obligations and enforce our terms;
- Protect against fraud, abuse, and security incidents.
4. Legal bases (where applicable)
Where required by law (for example, under the Ghana Data Protection Act or GDPR for relevant individuals), we rely on bases such as contract performance, legitimate interests (balanced against your rights), consent where we ask for it, and legal obligation.
5. Cookies and similar technologies
We use cookies and similar technologies for essential site operation, preferences, and analytics (for example, Vercel Speed Insights and Analytics). You can control cookies through your browser settings; blocking some cookies may affect functionality.
6. Sharing of information
We may share information with:
- Service providers who host our infrastructure, process payments, send communications, or provide analytics, under contracts that limit their use of data;
- Partners involved in delivery (such as carriers or local handlers) to complete your shipment;
- Authorities when required by law or to protect rights, safety, and security.
We do not sell your personal information in the conventional sense of selling lists to third-party marketers.
7. International transfers
Your information may be processed in Ghana and other countries where our providers operate. Where required, we use appropriate safeguards (such as standard contractual clauses or equivalent measures).
8. Retention
We retain information as long as needed to provide services, meet legal and accounting requirements, resolve disputes, and enforce agreements. Retention periods vary by data type and context.
9. Security
We implement technical and organizational measures designed to protect personal information. No method of transmission or storage is completely secure; we encourage strong passwords and caution with phishing.
10. Your rights
Depending on applicable law, you may have the right to access, correct, delete, or restrict processing of your personal data, to object to certain processing, to data portability, and to withdraw consent where processing is consent-based. To exercise these rights, contact us via our Contact page. You may also lodge a complaint with a supervisory authority where applicable.
11. Children
Our services are not directed at children under 16 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children.
12. Changes to this policy
We may update this Privacy Policy from time to time. We will post the revised policy on this page and adjust the "Last updated" date. Material changes may be communicated through the site or other appropriate channels.
13. Contact
For privacy questions or requests, please use the Contact page or the channels we provide there.